Privacy Policy and Cookies

Privacy Policy

Effective Date: 30/08/2024

At Red Egg Painters and Decorators, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.redeggpainting.co.uk/, contact us, or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

1.1 Personal Data

Personally identifiable information, such as your name, address, email address, and telephone number, and other information that you voluntarily give to us when you contact us or request our services.

1.2 Payment Information

When you make a purchase or payment for our services, we collect payment details, such as credit card information or bank details. We use secure payment gateways to process transactions, and we do not store your payment information.

1.3 Usage Data

Information about your interactions with our website, including the pages you visit, the time and date of your visits, and the amount of time spent on each page.

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device (computer, tablet, or smartphone) that help us recognize your browser and capture certain information.

2. How We Use Your Information

We use the information we collect from you for various purposes, including:

Providing Services: To deliver and manage the services you have requested.
Communication: To send you emails, notifications, or contact you via phone or email regarding your inquiries, service updates, or promotional offers.
Billing and Payment: To process payments and manage billing for our services.
Improving Our Services: To improve our website, services, and customer experience based on the feedback and data we collect.
Legal Compliance: To comply with applicable laws, regulations, or legal processes.

3. Cookies and Tracking Technologies

3.1 Types of Cookies We Use

Essential Cookies: These cookies are necessary for the basic functions of the website. Without these cookies, some parts of our website would not work properly.
Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. This data is used to improve the performance of our website.
Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced features.
Targeting Cookies: These cookies are used to deliver relevant ads to you based on your interests. They may also be used to limit the number of times you see an advertisement.

3.2 How We Use Cookies

We use cookies to:

Improve user experience by remembering your preferences and settings.
Analyze site traffic and usage to enhance the performance and design of our website.
Deliver targeted advertising that is relevant to your interests.

3.3 Managing Cookies

You can control and manage cookies in various ways. Please note that removing or blocking cookies may impact your user experience and some parts of our website may no longer be fully accessible.

Browser Settings: Most browsers allow you to refuse cookies or delete them. The help or settings section of your browser should explain how to manage cookies.
Third-Party Tools: Some third-party services allow you to manage cookie preferences across different websites.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share your information with third parties only in the following circumstances:

Service Providers: We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
Legal Requirements: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, or court orders.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

5. Data Security

We use administrative, technical, and physical security measures to protect your personal information. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet, or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Data Protection Rights

You have the following rights concerning your personal information:

Access: You have the right to request a copy of the personal data we hold about you.
Correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Deletion: You have the right to request that we erase your personal data, under certain conditions.
Objection: You have the right to object to our processing of your personal data, under certain conditions.
Restriction: You have the right to request that we restrict the processing of your personal data, under certain conditions.

To exercise these rights, please contact us at the information provided below.

7. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of such sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website with a new effective date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Red Egg Painters and Decorators
Erith

Kent DA8 3NE
lewis@redeggpainting.co.uk
07377213002